Welcome to Smooth Men Wear Store (“we”, “us”, or “our”). These Terms and Conditions govern your use of our website men-underwear.com and all purchases made through our store. By accessing our website and making purchases, you agree to comply with these terms.

Key Points: Our store specializes in premium men’s shapewear, t-shirts, and underwear. We ship worldwide (excluding some regions) and offer straightforward returns within 15 days (excluding underwear for hygiene reasons). Please read these terms carefully before shopping with us.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for individuals aged 18+ who wish to purchase men’s apparel. By using our site, you confirm you have legal capacity to enter into binding contracts.

1.2 Intellectual Property

All content on our website (logos, text, images, designs) is our exclusive property or used with permission. You may not:

  • Reproduce, distribute, or modify any content without our written consent
  • Use our brand name or products for commercial purposes without authorization
  • Reverse engineer or attempt to extract source code from our website

2. Products and Services

2.1 Product Descriptions

We take care to accurately describe our shapewear, t-shirts, and underwear. However:

  • Colors may vary slightly due to monitor settings
  • Product images are for illustrative purposes only
  • We reserve the right to update product specifications without notice

2.2 Product Availability

All items are subject to availability. If an item becomes unavailable after you place an order, we will notify you and either:

  • Offer a suitable alternative, or
  • Refund the unavailable item(s)

3. Orders and Payments

3.1 Placing Orders

By placing an order, you:

  • Agree to pay the full amount including any applicable taxes and shipping
  • Confirm all provided information is accurate and complete
  • Authorize us to verify your payment details

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your full payment details on our servers.

3.3 Order Processing

We process orders within 1-2 business days (excluding weekends and public holidays). You will receive:

  • Order confirmation email immediately after purchase
  • Shipping confirmation with tracking number once dispatched

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping: $12.95 AUD via DHL/FedEx (10-15 business days)
  • Free Shipping: For orders over $50 AUD via EMS (15-25 business days)

4.2 Delivery Areas

We ship worldwide except:

  • Certain parts of Asia
  • Remote locations

International customers are responsible for any customs fees or import duties.

4.3 Delivery Issues

If your package is lost or significantly delayed:

  • Contact us immediately at [email protected]
  • We will work with the carrier to resolve the issue
  • Claims must be made within 30 days of shipment

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for:

  • Shapewear
  • T-shirts

Note: For hygiene reasons, we cannot accept returns on underwear unless defective or incorrect due to our error.

5.2 Return Conditions

To qualify for return/exchange:

  • Items must be unworn, unwashed with tags attached
  • Original packaging must be intact
  • Proof of purchase required

5.3 Return Process

  1. Email [email protected] within 15 days
  2. Include order number and return details
  3. We will provide RMA number and instructions
  4. Ship to: Smooth Men Wear Store Returns, 93 Gloucester Avenue, NORTH ADELAIDE MELBOURNE ST, AU 5006

5.4 Refunds

Refunds are processed within 5-7 business days after we receive and inspect returns:

  • Issued to original payment method
  • Shipping costs are non-refundable (unless our error)
  • International customers bear return shipping costs

6. Customer Responsibilities

6.1 Accurate Information

You must provide:

  • Correct shipping address
  • Valid payment details
  • Current contact information

6.2 Prohibited Activities

You agree not to:

  • Use our website for unlawful purposes
  • Attempt to gain unauthorized access to our systems
  • Make fraudulent purchases
  • Misuse our return policy

7. Liability and Disputes

7.1 Our Liability

To the extent permitted by law:

  • We are not liable for incidental or consequential damages
  • Our total liability is limited to the purchase price of your order
  • We are not responsible for delays caused by events beyond our control

7.2 Dispute Resolution

If issues arise:

  1. Contact us first at [email protected]
  2. We will attempt to resolve the matter amicably
  3. Unresolved disputes may be subject to Australian consumer law

8. Privacy and Data Protection

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

9. Changes to These Terms

We may update these Terms periodically. The current version will always be available on our website. Continued use after changes constitutes acceptance.

10. Contact Us

For questions about these Terms:

Smooth Men Wear Store
93 Gloucester Avenue
NORTH ADELAIDE MELBOURNE ST, AU 5006
Email: [email protected]
Business Hours: Monday-Friday, 9am-5pm AEST