Welcome to Smooth Men Wear Store’s FAQ section. We’re dedicated to providing premium men’s essentials with global delivery. Below you’ll find answers to common questions about our products, shipping, returns, and more.

About Our Products

What types of products does Smooth Men Wear Store offer?
We specialize in premium men’s essentials including:
  • High-quality shapewear designed for perfect fit and comfort
  • Premium t-shirts crafted for style and durability
  • Comfortable underwear made with premium fabrics
All our products reflect Melbourne’s contemporary style sensibility.
What makes your products different from others?
Our products stand out through:
  • Meticulous attention to fit and comfort
  • Premium quality materials
  • Discreet yet stylish designs
  • Global accessibility with our worldwide shipping

Ordering & Account

How do I place an order?
Simply browse our collection, select your items, add them to your cart, and proceed through our secure checkout. You’ll receive an order confirmation via email.
Do I need to create an account to order?
While you can checkout as a guest, creating an account allows you to:
  • Track your orders more easily
  • Save your shipping details for faster checkout
  • View your order history
What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All payments are processed securely.

Shipping & Delivery

Where do you ship to?
We offer global delivery to most international destinations, excluding some remote areas in Asia and other regions. Our shipping options include:
  • Standard Shipping: $12.95 AUD via DHL or FedEx (10-15 business days)
  • Free Shipping: For orders over $50 AUD via EMS (15-25 business days)
How long does shipping take?
  • Orders typically process within 1-2 business days
  • Standard Shipping: 10-15 business days after dispatch
  • Free Shipping: 15-25 business days after dispatch
Delivery times may vary depending on your location and customs processing.
Can I track my order?
Yes! All orders come with tracking. You’ll receive updates at every stage of your delivery via email.
What is your packaging like?
We use discreet, protective packaging to ensure your premium basics arrive in perfect condition while maintaining your privacy.

Returns & Exchanges

What is your return policy?
We offer hassle-free returns within 15 days of delivery if the item doesn’t meet your expectations. Items must be unworn, in original condition with tags attached.
How do I initiate a return?
Please contact our customer service team at [email protected] within 15 days of receiving your order. Include your order number and reason for return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method.
How long does it take to process a refund?
Once we receive your return, refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method.

Customer Service

How can I contact customer service?
Our friendly customer service team is available via email at [email protected]. We aim to respond within 24-48 hours.
What are your business hours?
Our customer service operates Monday-Friday, 9am-5pm Australian Eastern Standard Time (AEST).
Where is Smooth Men Wear Store located?
Our headquarters is located at:
93 Gloucester Avenue,
NORTH ADELAIDE MELBOURNE ST,
AU 5006

Didn’t find the answer you were looking for? Contact our customer service team at [email protected] – we’re happy to help!